Mobility Services FAQs

There is a debate about when you should charge your scooter. Some manufacturers believe that you should charge your scooter straight after use whereas others believe you should charge your scooter when the battery is fully depleted. We recommend checking your scooter manual for advice about how to make the most out of your scooter battery.

When storing your vehicle for long periods to keep your battery in good condition you should always fully charge the batteries, before disconnecting them from the vehicle and allowing them to drain their charge naturally.

More advice on looking after your mobility scooter batteries.

If you haven’t used your scooter for a while, and haven’t charged the batteries in that time, then the batteries may need to be replaced. We are always at hand to help so if you have a problem, please phone us on 01923 721272 so we can advise you further.

Your scooter may have a sleep or power-saving mode to preserve the battery life. Try turning it off and on again.

A bulb may have come lose during use and simply needs securing, or it may require replacement if old or broken.

If the bulb is new and securely in place then it may be a lose connection that needs fixing, or ensuring that your battery is charged and connected properly.

There are a few simple checks that we recommend taking before calling for help with repairs:

1. Check the battery is charged.
2. Check the battery is connected.
3. Check that the battery pack is seated properly and the contacts are clean.
4. If the scooter has recently been disassembled for travel or repairs, check all components have been replaced properly.
5. Check the fuse.
6. Check the light bulbs are securely in place
7. Try replacing the bulb with a new one

If after working through these steps your lights still fail to work call RB Mobility for help on 01923 721272.

As a safety feature, most mobility scooters have a slight delay between turning it on and being able to pull away when you activate the lever. This feature ensures your safety if, for example, you accidentally nudge the lever when getting on or off the scooter.

If your scooter fails to move after more than just a short delay then it may be that the battery requires charging. If, once charged, it is still not working as required then it may be in need of some maintenance work.

Like a car, your scooter needs an annual maintenance service. This service will check the mechanical operation of your scooter and will ensure that it is in complete working order. Your mobility scooter manual will outline your other basic scooter maintenance as well. If your scooter is in need of a check up, feel free to contact us to arrange an appointment.

(Please be aware that a routine service is not the same as a fault finding diagnostic service.)

Some mobility scooters require that the seat be facing backward to put on/take off. Check your mobility scooter manual for more information.

All mobility scooter makes are different, but you will usually find the tiller release levers on the bottom of the tiller. For more information, check your mobility scooter manual on how to tighten up your seat/tiller.