Return Policy

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RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Product with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mobility-services.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@mobility-services.co.uk and send your item to: Unit 4a Green End Business Centre, 93a Church Lane,, Sarratt, Hertfordshire, WD3 6HH

Shipping

To return your product, you should mail your product to: Unit 4a Green End Business Centre, 93a Church Lane,, Sarratt, Hertfordshire, WD3 6HH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What they say

“Many thanks for all the great work done on my mobility scooter, and the very pleasant voice on the other end of the phone whenever I called your offices. Please thank everyone concerned.”

Barbara Saunders

"I feel I must write and thank you for the help you have given me and the care you have shown me. I have received nothing but courtesy and attention from you and Chris. Whenever I rang with a problem you were prompt in sorting it. Chris takes the time to explain exactly what is wrong and what needs to be done. Needless to say it is not necessarily what I want to hear but that is not his fault and he always has a solution. By now I feel I can really trust him so you can imagine how I felt when the ’new’ scooter went wrong on its first outing. Nevertheless you immediately came to my rescue and did what you could to keep me mobile. Sadly the borrowed scooter did not help as, because of my disability, I could not manage the handlebars, but once again help was at hand and Chris arrived with a most generous solution. A brand new scooter at no extra charge, a make I was familiar with and even in the colour I was very happy with!

I really am most deeply grateful to you as without my scooter I am almost housebound and would only be able to get to things like visits to Mass, the hospital, dentist and food shops with enormous difficulty."

Miss Sophia van den Berg

"Good day I would like to say thank you for the work that was done on my Scooter. I am very pleased with the outcome of it so much that when I need my Scooter to have a service I will be contacting you."

Susan mills