Mobility Scooter FAQs

Expert advice for dealing with common problems associated with mobility scooters.

If you can’t find the answer to your Mobility Services FAQs below, or would like expert advice on a particular mobility scooter problem you’re experiencing, then call RB Mobility on 01923 721272.

How do I maximise the battery life of my scooter?

There is a debate about when you should charge your scooter. Some manufacturers believe that you should charge your scooter straight after use whereas others believe you should charge your scooter when the battery is fully depleted. We recommend checking your scooter manual for advice about how to make the most out of your scooter battery.

How can I maintain the life of my battery if I plan not to use my mobility scooter for a while?

When storing your vehicle for long periods to keep your battery in good condition you should always fully charge the batteries, before disconnecting them from the vehicle and allowing them to drain their charge naturally.

More advice on looking after your mobility scooter batteries.

I haven’t used my scooter in a while and now when I go to turn it on it doesn’t start, what should I do?

If you haven’t used your scooter for a while, and haven’t charged the batteries in that time, then the batteries may need to be replaced. We are always at hand to help so if you have a problem, please phone us on 01923 721272 so we can advise you further.

I have left my mobility scooter switched on for a while and now it has stopped working, why has this happened?

Your scooter may have a sleep or power-saving mode to preserve the battery life. Try turning it off and on again.

My mobility scooter lights aren’t working?

A bulb may have come lose during use and simply needs securing, or it may require replacement if old or broken.

If the bulb is new and securely in place then it may be a lose connection that needs fixing, or ensuring that your battery is charged and connected properly.

There are a few simple checks that we recommend taking before calling for help with repairs:

1. Check the battery is charged.
2. Check the battery is connected.
3. Check that the battery pack is seated properly and the contacts are clean.
4. If the scooter has recently been disassembled for travel or repairs, check all components have been replaced properly.
5. Check the fuse.
6. Check the light bulbs are securely in place
7. Try replacing the bulb with a new one

If after working through these steps your lights still fail to work call RB Mobility for help on 01923 721272.

Is it normal for my mobility scooter to have a slight delay when switching it on?

As a safety feature, most mobility scooters have a slight delay between turning it on and being able to pull away when you activate the lever. This feature ensures your safety if, for example, you accidentally nudge the lever when getting on or off the scooter.

If your scooter fails to move after more than just a short delay then it may be that the battery requires charging. If, once charged, it is still not working as required then it may be in need of some maintenance work.

What procedures should I follow to ensure that my scooter is in proper working order?

Like a car, your scooter needs an annual maintenance service. This service will check the mechanical operation of your scooter and will ensure that it is in complete working order. Your mobility scooter manual will outline your other basic scooter maintenance as well. If your scooter is in need of a check up, feel free to contact us to arrange an appointment.

(Please be aware that a routine service is not the same as a fault finding diagnostic service.)

The seat on my mobility scooter won’t come off/fit on properly, how can I fix this?

Some mobility scooters require that the seat be facing backward to put on/take off. Check your mobility scooter manual for more information.

The seat/tiller on my mobility scooter is loose, how can I tighten it?

All mobility scooter makes are different, but you will usually find the tiller release levers on the bottom of the tiller. For more information, check your mobility scooter manual on how to tighten up your seat/tiller.

For high quality, low cost repairs please call 01923 721272

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What they say

“Many thanks for all the great work done on my mobility scooter, and the very pleasant voice on the other end of the phone whenever I called your offices. Please thank everyone concerned.”

Barbara Saunders

"I feel I must write and thank you for the help you have given me and the care you have shown me. I have received nothing but courtesy and attention from you and Chris. Whenever I rang with a problem you were prompt in sorting it. Chris takes the time to explain exactly what is wrong and what needs to be done. Needless to say it is not necessarily what I want to hear but that is not his fault and he always has a solution. By now I feel I can really trust him so you can imagine how I felt when the ’new’ scooter went wrong on its first outing. Nevertheless you immediately came to my rescue and did what you could to keep me mobile. Sadly the borrowed scooter did not help as, because of my disability, I could not manage the handlebars, but once again help was at hand and Chris arrived with a most generous solution. A brand new scooter at no extra charge, a make I was familiar with and even in the colour I was very happy with!

I really am most deeply grateful to you as without my scooter I am almost housebound and would only be able to get to things like visits to Mass, the hospital, dentist and food shops with enormous difficulty."

Miss Sophia van den Berg

"Good day I would like to say thank you for the work that was done on my Scooter. I am very pleased with the outcome of it so much that when I need my Scooter to have a service I will be contacting you."

Susan mills